Cancellation and Return Policy

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1. Monthly and Annual Subscription Cancellations
Users can cancel their ongoing subscriptions at any time via the StampGo management panel or by contacting our support team. After the cancellation request is received, no collection will be made in the next billing period, but the fee for the current period will not be refunded. The account remains active until the end of the billing period.

2. First 14 Days Money-Back Guarantee (First-Time Users Only)
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3. Enterprise and Custom Development Returns
Returns are not applicable for integrations specifically made for the business within the scope of the Enterprise package, hardware purchases or custom API developments. Engineering and installation costs spent during this process are not refunded.

4. Processing of Returns
After your return request is approved, the refund process is initiated to the credit card/bank account where the payment was made. Depending on your bank's processes, it may take 3 to 10 business days for the amount to be credited to your account.